TERMS & CONDITIONS
Welcome to LuxuryLogistics, LLC (“LUXURYLOGISTICS”), a private concierge service for affluent individuals worldwide.
Our team of licensed experts can help fulfill all your lifestyle needs – delivering solutions quickly and discreetly, anywhere, anytime.
Please see below for the Terms and Conditions of the official LUXURYLOGISTICS Client Agreement (“AGREEMENT”).
This AGREEMENT exists between the client and associated individuals (“CLIENT”), and LUXURYLOGISTICS, collectively referred to as the “PARTIES”.
This AGREEMENT constitutes the entire understanding between the PARTIES and supersedes all prior representations, negotiations or understandings.
As a registered CLIENT of LUXURYLOGISTICS, you agree to abide by these Terms and Conditions, and when ordering anything from a supplier of products or services via LUXURYLOGISTICS, you agree that these Terms and Conditions shall apply to your order.
1.1) LUXURYLOGISTICS shall help fulfill all your lifestyle needs in accordance with the Terms and Conditions of this AGREEMENT (including, without limitation, provision of information, access to events, activities and venues, travel coordination and delivery of goods and/or services).
1.2) The PARTIES acknowledge and agree that the services performed by LUXURYLOGISTICS shall be as an independent contractor and that nothing in this AGREEMENT shall be deemed to constitute a partnership, joint venture or otherwise between the PARTIES.
2.1) All AGREEMENTS are subject to verification. LUXURYLOGISTICS will notify you in the event that your AGREEMENT has been rejected.
2.2) You are obliged to provide correct details when you sign up with LUXURYLOGISTICS and your failure to do so may invalidate your AGREEMENT and any subsequent transactions. Your responsibility to provide accurate information is a continuing obligation and you must notify LUXURYLOGISTICS in the event that any information provided by you changes.
2.3) You agree that you will only use LUXURYLOGISTICS for legal and ethical activities.
2.4) LUXURYLOGISTICS reserves the right to accept commissions upon the supply of products or performance of services by any supplier.
3.1) Fees may by charged for travel and lifestyle arrangements made by LUXURYLOGISTICS. These fees vary based on the service provided. LUXURYLOGISTICS will present all fees to CLIENT for approval before proceeding with service.
3.2) All fees are payable by credit card of which we hold the details (“PAYMENT CARD”).
3.3) Any charges payable under this AGREEMENT are exclusive of credit card processing fees and any applicable sales tax or other fees charged by a government body and such shall be payable by the CLIENT to LUXURYLOGISTICS in addition to all other charges payable hereunder.
3.4) In the event of your breach of any terms set forth in this AGREEMENT, or your failure to timely pay LUXURYLOGISTICS any amounts due, LUXURYLOGISTICS reserves the right to terminate this AGREEMENT.
4.1) As a CLIENT of LUXURYLOGISTICS, you are entitled to all of the benefits set out on our website. The descriptions of all benefits displayed have been approved by the relevant benefit supplier.
4.2) As a registered CLIENT of LUXURYLOGISTICS, please note that the supplier of benefits and the benefits themselves are subject to availability and may change from time to time without notice.
4.3) LUXURYLOGISTICS aims to ensure that the benefits remain available at all times. If any of the benefits become unavailable, we will do all we can to ensure that prior commitments are honored to the fullest extent possible, but shall not be responsible for any actions of suppliers outside LUXURYLOGISTICS actual control.
5.1) Once you have been accepted as a CLIENT, you may submit requests by e-mail, by phone or in person.
5.2) CLIENTS may request LUXURYLOGISTICS to provide or arrange any lawful, proper and moral personal service in relation to any travel and lifestyle needs.
5.3) LUXURYLOGISTICS reserves the right to withdraw any of these services and/or to refuse to supply the services requested.
5.4) If LUXURYLOGISTICS is unable to deal with any request, it will inform you as soon as reasonably possible.
5.5) Suppliers are responsible for providing you with the services, products and benefits you select. LUXURYLOGISTICS will communicate with suppliers on your behalf unless it is more appropriate for you to contact the supplier directly.
5.6) Suppliers may impose their own Terms and Conditions and you are required to comply with these.
5.7) If you request and authorize LUXURYLOGISTICS to use your PAYMENT CARD in order to pay a supplier for products or services, you acknowledge and agree that LUXURYLOGISTICS shall have no liability in respect of or be responsible in any way whatsoever in respect of the use of your PAYMENT CARD, provided that LUXURYLOGISTICS acts in accordance with the instructions issued by you in relation thereto. For security purposes, LUXURYLOGISTICS may from time to time require a verbal approval from CLIENTS before LUXURYLOGISTICS can proceed with large purchases.
5.8) You undertake that all details you provide to us for the purpose of booking, ordering or purchasing products or services are correct, that the PAYMENT CARD you are using is your own and that there are sufficient funds to cover the cost of the product or the service.
5.9) From time to time the procurement or provision of certain services, products or benefits may incur a LUXURYLOGISTICS handling charge. In these cases you hereby authorize LUXURYLOGISTICS to debit your PAYMENT CARD with any such handling charges.
5.10) LUXURYLOGISTICS may at your order purchase goods or services on your behalf. In the event that it acts as a credit agent in this regard, you hereby authorize LUXURYLOGISTICS to deduct the credit sum from your PAYMENT CARD. In the event that LUXURYLOGISTICS pays for the goods or services in cash, it shall be entitled to add any applicable credit card charges to the sum deducted from your PAYMENT CARD.
5.11) Unless otherwise agreed by the supplier, you shall not be entitled to cancel any services requested where, on your instructions, performance has already begun.
5.12) Telephone calls to LUXURYLOGISTICS may be monitored or recorded for training and quality control purposes.
6.1) Any services including travel tickets and package holidays purchased through LUXURYLOGISTICS will be subject to the Terms and Conditions of the travel or holiday operator and the supplier. All rights and remedies you have are against the relevant supplier.
6.2) LUXURYLOGISTICS is a Virtuoso affiliated private concierge service with a current IATA registration number.
7. RESTAURANTS AND NIGHTCLUBS
7.1) When you use the restaurant booking service you hereby authorize us to debit your PAYMENT CARD for any deposit paid by us on your behalf to the restaurant, which is forfeited as a result of cancellation of the booking.
7.2) When you use the restaurant booking service you agree that where you cancel a restaurant booking within 24 hours of the time of the restaurant reservation you shall be not be entitled to any refund of any monies paid to secure the booking including, but not limited to, the return of any booking deposit.
7.3) LUXURYLOGISTICS reserves the right to deny restaurant requests if CLIENTS repeatedly fail to honor their bookings or continuously violate cancellation policies.
7.4) Admission of CLIENTS to any club premises is at all times at the sole discretion of the club supplier and LUXURYLOGISTICS shall have no liability where a CLIENT is refused admission to a club.
8. EVENT TICKETS
8.1) LUXURYLOGISTICS is engaged in the business of obtaining “best tickets” for all events either directly itself or through one of its ticket agent partners. Please note that you are purchasing tickets above face value, which includes service charges reflecting our costs and efforts in obtaining your premium seats.
8.2) All sales are final – no refunds or cancellations are issued after you have purchased your tickets.
8.3) In the events of show cancellations directly by the artist/promoter, only the return of the face value of the tickets can be guaranteed. Shipping fees are non-refundable.
8.4) LUXURYLOGISTICS or its ticket agent partner will dispatch your tickets with a tracking number if applicable. Please note that neither LUXURYLOGISTICS nor its ticket agent partners can be held liable for the mail/courier service to deliver your tickets.
8.5) LUXURYLOGISTICS or its ticket agent partners usually dispatch tickets within 2 days from the time of booking if the tickets are already in stock. However some events have posting restrictions and are not dispatched until the week prior to the event taking place. On certain occasions, our representatives may have to deliver your tickets on the night of the show at no additional cost.
8.6) LUXURYLOGISTICS or its ticket agent partners reserve the right to upgrade tickets at no additional cost, to downgrade tickets or to cancel the order with a full refund.
9. PRODUCTS & SERVICES
9.1) If the requested product or service is not available the suppliers may offer you substitute products of a similar description and standard, but you may refuse the substitute products and receive a full refund.
9.2) All product or service descriptions have been approved by the relevant supplier. LUXURYLOGISTICS is not responsible for inaccurate or misleading product descriptions. Products may differ slightly from the images shown although every effort is made to ensure that all product descriptions are as accurate as possible.
9.3) LUXURYLOGISTICS may from time to time offer special LUXURYLOGISTICS products or services for sale through our website. These products will be clearly specified as being supplied by LUXURYLOGISTICS.
9.4) The purchase price of all products and services is due for payment on acceptance of your order by the supplier or, if applicable, LUXURYLOGISTICS.
10. REFUNDS AND RETURNS
10.1) Each supplier reserves the right to outline their specific return policies. If you wish to return products for whatever reason, you may do so provided that the products are unused and in their original packaging. LUXURYLOGISTICS will act on your behalf and attempt to obtain refund monies. The supplier reserves the right to charge for any damage or missing parts.
10.2) All returns must be addressed to LUXURYLOGISTICS and must be made either by courier or registered post. Unless agreed with you otherwise, CLIENTS are responsible for the costs of returning the products to LUXURYLOGISTICS.
11.1) LUXURYLOGISTICS shall have no responsibility for any CLIENTS or associated individuals’ loss, injury, damage or theft arising out of the travel and lifestyle activities, products, services, or experiences engaged in. LUXURYLOGISTICS warrants to you that LUXURYLOGISTICS shall use its reasonable endeavors to provide services with reasonable care and skill and, as far as reasonably possible, in accordance with your request and instructions. Where LUXURYLOGISTICS supplies you with any goods or services supplied by a third party, then LUXURYLOGISTICS is acting as your agent in sourcing the goods or services. LUXURYLOGISTICS will use reasonable care in selecting the supplier and ensuring the order is placed in accordance with your wishes. For the avoidance of doubt, LUXURYLOGISTICS does not and will not provide any representations or recommendations in relation to any of the information and suggestions comprised within the services. You are deemed to be responsible for, and shall use your own skill and judgment as to, the quality, value and suitability of such information and suggestions in relation to deciding whether to enter into any contract with any third party for the supply of services or sale of goods.
11.2) Your contract for the purchase of products or services is made with the relevant supplier only. LUXURYLOGISTICS acts as an agent for the supplier and, unless expressly provided otherwise, all your rights and remedies are against the supplier. Nothing in these Terms and Conditions is designed to give any other person any rights or remedies under the contracts (Rights of Third Parties) Act 1999.
11.3) LUXURYLOGISTICS will not be responsible for products and services offered by LUXURYLOGISTICS as agents for the suppliers or for any aspect of the relationship between you and any particular supplier. LUXURYLOGISTICS will however do everything it reasonably can to assist you in any dealings you have with the supplier.
11.4) You agree that any contract entered into by you with any supplier is an independent contract. LUXURYLOGISTICS hereby disclaims any and all liability for any act or omission of any supplier or any loss incurred by you as a result of any act or omission of a supplier whether or not arranged through LUXURYLOGISTICS.
11.5) LUXURYLOGISTICS accepts no liability for any losses or claims arising from any inability to access our website or any failure to complete a transaction.
11.6) LUXURYLOGISTICS shall not be liable for any loss, cost, expense or damage of any nature (whether direct or indirect) resulting from the provision of the services or your reliance upon the information or suggestions provided by LUXURYLOGISTICS hereunder and the resulting supply of goods and services to you by any third party.
11.7) LUXURYLOGISTICS shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions supplied by you which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any other fault of you.
11.8) LUXURYLOGISTICS shall not be liable to you or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of LUXURYLOGISTICS obligations in relation to the services, if the delay or failure was due to any cause beyond LUXURYLOGISTICS reasonable control.
11.9) LUXURYLOGISTICS aims to ensure that viruses (or other programs having adverse effects) do not reside on our website, but LUXURYLOGISTICS accepts no responsibility in relation to this.
12. MODIFICATION OF TERMS AND CONDITIONS
12.1) LUXURYLOGISTICS may vary these Terms and Conditions occasionally, and will from time to time notify CLIENT by some or all of the following medium:
12.1.1) LUXURYLOGISTICS email;
12.1.2) LUXURYLOGISTICS website;
12.1.3) LUXURYLOGISTICS marketing materials;
12.1.4) The United States Postal Service or other personal delivery service; and
12.1.5) The national press.
12.2) Your continued use of LUXURYLOGISTICS constitutes acceptance of the altered Terms and Conditions.
13.1) LUXURYLOGISTICS owns or is lawfully entitled to all of the copyright in our website and marketing materials. All other intellectual property rights are reserved. Our website is for your personal use only – you may not use it for commercial purposes. You may only download to your personal computer for viewing purposes and print out a number of pages of our website for your personal use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from our website.
14.1) Neither PARTY will disclose any information of the other which comes into its possession under or in relation to this AGREEMENT and which is of a confidential nature.
15.1) LUXURYLOGISTICS assumes no responsibility for the contents of any other websites to which our website has links and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of or reliance on any content, products or services available on such hyperlinked websites. The inclusion of any hyperlinks to such other websites does not mean that LUXURYLOGISTICS endorses the material on such websites or has any association.
16. APPLICABLE LAW AND JURISDICTION
16.1) This AGREEMENT shall be governed by, construed and enforced in accordance with laws of North Carolina and are subject to the exclusive jurisdiction of the courts of The United States of America.
17. RELEASE – COVENANT NOT TO SUE
17.1) You hereby release, agree and covenant not to sue LUXURYLOGISTICS, from or in connection with any and all claims, demands and damages (actual and consequential) of every kind and nature arising out of or in any way connected with the products or services we provide, or your use of our website, other than willful misconduct or our failure to honor an express commitment posted on the website (i.e., if we fail to deliver products to you which you paid for). If you are a California resident, you hereby waive California Civil Code §1542, which says: “a general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.”
18. CONTACT US
18.1) If you have any queries, please email: info@LuxuryLogistics.com